What is included in the FREE plan?

The FREE plan is designed for exploration and testing. It includes:
. 1 integration service for 1 month
. Unlimited data transactions
. Access to all source and target systems
. Full product capabilities including transformation, cleaning, wrangling
. Live streaming logs, co-pilot assistant, and 24×7 support
. No hidden charges — ideal for evaluation

What are Integration Services?

An Integration Service refers to a configured end-to-end data pipeline connecting a source system business object (e.g., Salesforce Customer ) to a target system business object (e.g., NetSuite Customer), along with any transformations or data operations in between.

How is pricing calculated for paid plans?

Pricing is based on the number of Integration Services and users. For example:
. Starter Plan supports up to 5 integrations for $7,200/year
. Pro Plan supports up to 20 integrations for $21,600/year
The cost per integration decreases as you move to higher tiers.

Can I upgrade from FREE to Starter or Pro?

Yes, you can upgrade at any time from the FREE plan to any paid tier. All configurations and data will remain intact during the transition.

What does “Everything from Free/Starter/Pro plus” mean?

Each plan inherits all features from the lower-tier plans:
. Starter includes all Free features plus additional enterprise-grade capabilities
. Pro includes all Starter features and adds enhancements like export/import and sandboxing
. Enterprise includes all Pro features with advanced AI/ML integrations

Do you offer a monthly billing option?

Currently, the Starter and Pro plans are billed annually. For Enterprise plans, custom billing options may be discussed during onboarding.

What support options are available across plans?

. All plans include 24×7 support and access to documentation.
. Paid plans receive extended consulting, role-based access, and secure networking capabilities (e.g., IPsec tunnels).
. Enterprise plans include premium consulting and dedicated onboarding.

What is the AI capability in the Enterprise plan?

Enterprise users gain access to:
. LLM (Large Language Model) integrations
. Text embedding and classification models
. AI-driven workflows, including document understanding and intelligent routing
This is ideal for teams looking to operationalize AI across integrations.

Can I bring my own data source or connector?

Yes. Even in the FREE plan, users can add their own source or target via standard APIs. The platform also supports custom API integration, SFTP/FTP, on-prem connectors, and universal DB access.